Help centre

How can we help?

How Bakeable actually behaves — written for the moment you are standing in the kitchen wondering why something did what it did.

Getting started

Set your bakery up and take your first order.

5 articles →

Bake days & pickups

Your schedule, your cut-offs, and how a pickup day runs.

7 articles →

Menu & products

What you sell, in what sizes, and how much of it you can bake.

3 articles →

Orders & money

Orders, refunds, payouts and what Bakeable charges.

6 articles →

Your website

Generating, editing and connecting your storefront.

5 articles →

Marketing

Announcements, automatic email and SMS, and your bio link.

4 articles →

Account & billing

Your plan, your login, and your Bakeable subscription.

3 articles →

Selling legally

Cottage food rules and tax, and where Bakeable stops.

2 articles →

Most read

Order cut-offs and open dates

How far ahead ordering opens, when it closes, and why the cut-off lands at 23:59 your time.

Baking capacity and quantity limits

The three places a limit can be set, which one wins, and why limits count units rather than orders.

Refunds, and what happens to the platform fee

How to refund an order in whole or in part, and exactly which fees come back.

Connecting a custom domain

Pointing your own domain at your Bakeable storefront, on any plan.

Still stuck?

Email us and a person will read it. Tell us your bakery name and what you were trying to do — it saves a round trip.

Get started

Try Bakeable free.
No card. No commitment.

Start on Nano, free forever. Set up your storefront, take your first orders, and see if it fits the way you bake.

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